Customer Messages

What is a customer message?

How do I reassign a customer message?

Customer Messages

What is a customer message?

Occasionally, we will receive items from your payees such as a rate change or announcements about special offers. So you'll never miss important information, we scan these items and post them to your Bill Inbox as customer messages.

In most cases, customer messages are filed under their corresponding payees. If we are unable to determine which payee a customer message belongs to, it will be filed as a miscellaneous message. You'll have the option to reassign a miscellaneous message to any of your payees.   Back to top

How do I reassign a customer message?

From the Bill Inbox, click the Assign link. The Assign Customer Message page appears. Using this page you can assign this notice to the appropriate payee. If the appropriate payee does not exist for your account, you will have the opportunity to create a new payee file.    Back to top

Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.