Help
Frequently Asked Questions
How do I add a payee?
How do I deactivate a payee?
Why did you add the ability to define a payment category as part of the "add a payee" process?
How do I add a new category when I'm adding a payee?
How do I know a payee is inactive?
What happens if I can't find the payee I want to add using either your search or browse utility?
Can I add a payee if I don't have an account number?
Why can't I remove deactivated payees from my payee list?
How do my payees know I'm using your service?
How long will it take before I begin to receive my bills online?
What happens if I have a dispute with a payee?
How do I change a payee nickname?
Why can't I edit my remittance address?
Payees
To add a new payee to your account, from your navigation links click Add a payee. The Add a Payee page appears. Just follow the onscreen instructions. Back to top
To deactivate a payee, from your navigation links click My payees. The View My Payees page appears. Click the name of the payee you want to deactivate and then from the Payee Details page, click Deactivate Payee. Just follow the onscreen instructions. Back to top
This feature was added in response to customer requests. Many customers felt that during the add process it made sense to at the same time establish a payment category for the payee and we agreed. Back to top
To add a new category from the Add a Payee page, select the Add a new category option from the Payment category list box. An entry box appears for you to provide your new category. Back to top
Simply go to the View My Payees page and in the Payee column look beneath the payee name for the words, "Inactive payee." Please note, that if you select the option to hide inactive payees, these payees will not appear on this page. Back to top
You will be invited to manually add a payee if the search or browse is unsuccessful. To set up the payee, just enter their name and address. Back to top
Yes, just click the "This payee does not have an account number" checkbox on the Add a Payee page and click Continue. We will then ask you for the payee's remittance address. Back to top
To properly store your billing history and ensure accurate reporting, we cannot completely delete payees from your account. However, you can "hide" payees that you no longer use by clicking on the Hide inactive payees link on the View My Payees page. Back to top
When you add a payee to your account, you can elect to receive your bill at home or receive it online. If you want to receive your bill online, we will assist you in notifying your payees to send your bills, either electronically or by mail, to the processing center for online delivery. Back to top
After registering a payee, it typically takes 1-2 billing cycles before you begin to receive your bill online. Back to top
If you have an issue with a specific charge on a bill, you will need to contact your payee directly. You can pay whatever amount you like while you are disputing a specific item or you can simply file the bill and pay nothing. Back to top
Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname, from your navigation links click My payees. The View My Payees page appears. Click the name of the payee whose nickname you want to change and then at the top of the page click the link to change Payee information. Back to top
Sometimes customers can't change their address because of the special relationship we have with a payee. Back to top
Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.
