Help
Frequently Asked Questions
Are my messages secure?
How do I send a message?
How long are messages available for viewing?
Can I save a copy of a message?
Do I have to delete messages?
How is my e-mail address used?
What is an alert?
How do I change an alert?
Why would I add an alert?
Where are alert messages sent?
When will I be notified that a bill has been paid?
Messages
Yes. Online Banking messages do not travel outside of Online Banking and confidential data, such as account numbers or tax IDs, is secure. Back to top
To send us a message, click Contact Us from the Customer Service Index page. Back to top
For 180 days. After that, the messages are automatically deleted. Back to top
Yes. You can either save a copy using your browser or by copying and pasting the contents of the message into a word processing document and saving the document. Back to top
No. Messages are automatically deleted after 180 days. Back to top
Alert messages can be sent to your e-mail address. Back to top
Alerts help you manage your accounts and banking activity. They alert you when certain transactions are processed, if a scheduled transaction fails to be processed, when a specified balance is reached, or when certificates of deposit (CDs) are maturing. Back to top
Alerts cannot be changed. Instead, delete the existing alert and add a new one. Back to top
An alert is automatically sent to you as an Online Banking message. You can also choose to have an alert sent to your personal e-mail address. Back to top
For a paper check, you will receive a payment confirmation e-mail when your check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated. Back to top
Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.
