Security

How can I guarantee the security of my banking information?

How often can I change my password?

How do I access Online Banking if I forget my password?

How often can I change my user ID?

Security

How can I guarantee the security of my banking information?

You are the first line of defense for your online account security. We recommend that you:

1. Never provide your user ID and password to anyone. Our employees never ask for this information.
2. Be careful with your password. Do not write it down or maintain it in a place that is easily accessible.
3. Select a password which consists of letters, a series of numbers, or a combination of letters and numbers that cannot be easily guessed by others.
4. When you are done using Online Banking, exit the system by clicking the Sign Off link in the top-right corner of the page.

How often can I change my password?

As often as needed but only once per day.    Back to top

How do I access Online Banking if I forget my password?

Click the Forgot Your Password link on the Login page. If this link isn't displayed, please contact Customer Service for assistance.    Back to top

How often can I change my user ID?

Only once.    Back to top

Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.