Help
Frequently Asked Questions
What payments are listed on the Scheduled Credit Card Payments page?
How do I view credit card payments that have already been paid?
Why is DATE PENDING listed in the Pay On column on the Scheduled Credit Card Payments page?
What are recurring credit card payments?
What do I do if I get a message that the credit card payment request is unable to be processed?
What if I need to change the payment?
How do I know if a scheduled credit card payment has been processed?
How do I make other credit card payments?
Can I change a single credit card payment to a recurring credit card payment?
Can I view deleted credit card payments?
Can I delete only the next payment?
Can I use online bill payment for business accounts?
Can I change the account from which bills are paid?
Payments
Listed on this page are scheduled payments to credit cards that we've issued. All single payments are listed. For recurring payments, the next scheduled payment is listed. Back to top
By viewing the Account Activity page for the credit card. To access this page, simply click the Accounts menu and the Account Activity menu item. Back to top
DATE PENDING is listed in the Pay On column for payments paid on the statement due date. It may be listed until your next statement is run. It does not affect the processing of the payment. Back to top
Recurring credit card payments are payments that you want to repeat at regular intervals. Back to top
Try to submit the payment request later. If you still get this message, please contact us. Back to top
Go to the Scheduled Credit Card Payments page. If the credit card payment is listed on this page, it can be changed. Just click Edit for the payment that you want to change. Back to top
You can add an alert to automatically notify you when a credit card payment has processed or if a scheduled credit card payment fails to be processed. You can access the Add Alerts page by clicking the Add Alerts link on the Customer Service Index page. Back to top
For credit cards issued by other financial institution, payments are made the same way that you pay your other bills. Back to top
No, but you could delete the single payment and then set up a recurring payment. Back to top
No. Only scheduled payments and payments that have been processed can be viewed online. Back to top
No, but you can edit the recurring payment and change the Pay On date to start after the payment that you want to skip. Back to top
Yes. However, certain restrictions may apply to functions that are available to business customers. If you are a business customer and are attempting to enroll in bill payment without success, please contact Customer Support for further assistance. Back to top
Yes. If you wish to enable other accounts for bill payment besides the one you initially selected during the enrollment process, you can go to the Customize Your Accounts page and indicate additional account(s) you would like enabled for bill payment. Back to top
Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.
