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Frequently Asked Questions
How do I update a payee's account number?
How do I update a payee's remittance address?
Who has access to my bill pay and checking account?
Can I pay bills with my credit card?
What security features do you use?
Who authorizes payments?
What if I have a question that doesn't appear in the FAQs section?
Top 7 Questions Customers Ask
To update a payee's account number, from your navigation links click My payees. Your list of payees appears. Find the payee for which you want to change the account number and click the Payee Details link. The Payee Details page appears. At the top of the page, click the link to change Payee information. The Edit Payee page appears. Enter the new account number and click Save changes. As long as you are receiving an e-bill, you are not allowed to edit account numbers. If you need to change one of these account numbers, please contact Contact Us. Back to top
To update a payee's address, from your navigation links click My payees. Your list of payees appears. Find the payee for which you want to change the address and click the Payee Details link. The Payee Details page appears. At the top of the page, click the link to change Payee information. The Edit Payee page appears. Enter the new address and click Save changes. For some payees, we have a special relationship, and in those instances you are not allowed to change your remittance addresses. If you need to change one of these addresses, please contact Contact Us. Back to top
You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval. Back to top
Currently, we only issue payments from an account with check-writing privileges, but we are exploring new technology that will allow you to make payments by credit card in the near future. Back to top
Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption. Back to top
Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you. Back to top
If you have a question that doesn't appear in the FAQs section, please contact us. Back to top
