To get started, please determine the payment you would like to cancel.

1. In the Payment Outbox, click the Cancel link corresponding to the payment for which you want to cancel.

   Result: A message appears that asks if you are sure you want to cancel this payment.

2. Click OK.

   Note: When you cancel a bill payment, you are responsible for any necessary notification or changes with the payee. Canceling a payment for a bill that we automatically pay has no effect on future bills from the same payee. If you want to cancel automatic or recurring payment for all future bills, you must cancel the payment rule for the payee.

   Result: The payment is canceled.

Note: It is possible that the online help describes features that we do not support or that are not available to all of our customers. If you still have questions, please contact Customer Support.