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FAQs on Make Payments

How do I add a payee?

To add a new payee to your account, enter the name in the Pay someone new section and click Add. Then, follow the onscreen instructions.

How do I deactivate a payee?

To deactivate a payee, from the list of people and businesses you pay, click the appropriate name and then click the View/change payee details link. From the Payee Details page, click Deactivate Payee. Just follow the onscreen instructions.

Why do people or businesses that are inactive still appear in my list?

To properly store your billing history and ensure accurate reporting, we cannot completely delete payees from your account. However, you can "hide" payees that you no longer use by clicking on the Hide inactive payees link on the View My Payees page.

What happens if I have a dispute with a payee?

If you have an issue with a specific charge on a bill, you will need to contact your payee directly. You can pay whatever amount you like while you are disputing a specific item or you can simply file the bill and pay nothing.

How do I change a payee nickname?

Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname, from the list of people and businesses you pay, click the appropriate name and then click the Change payee nickname link.

How do I know a payee is inactive?

On the Make Payments page you can sort by all payees or active payees only. If the payee is inactive it will not appear in the active payees list.

How are payments issued?

Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

When will an authorized payment be debited from my account?

While the exact time of the debit may vary due to when the payment is scheduled, please make sure that you have adequate funds in your account to cover those payments. This will ensure that your payment is processed properly and not subject to insufficient fund fees.

What is a filed bill?

A bill that you do not want to pay using this website, but want to save for your records. For example, a bill with a zero balance or a bill that no longer needs to be paid. Filed bills can be viewed in your bill history.

How do I cancel a payment?

To cancel a payment, click the cancel link under Pending Payments. You can choose to cancel a payment up until the time the payment is processed.

Can I automatically file a bill without paying it?

Yes, just click the "Don't pay this bill - I want this bill to be filed upon receipt" option on the Change Payment Options page and click "Save Payment Options."

Do you have access to my funding account?

We only have access to your funding account in order to direct payments authorized by you. We will not access your funding account without your authorization.