FAQs on Account Information
Why are my uncleared ATM and debit card transactions not displayed on the Account Activity page?
Can I change which transactions are displayed on the Account Activity page?
What is the difference between the current balance and the available balance?
How do I view transaction history for an account?
How do I change which accounts are listed on the Accounts Overview page?
What is a completed transaction?
Can I open a new business account online?
When does a change to an account's ATM/debit card overdraft setting take effect?
How often can I change an account's ATM/debit card overdraft setting?
Can I change the order in which transactions are listed on the Account Activity page?
Yes. Just click a column heading to sort transactions by different information or to change the order in which transactions are listed.
Why are my uncleared ATM and debit card transactions not displayed on the Account Activity page?
During nightly and weekend processing, uncleared ATM and debit card transactions are not displayed on this page. Once processed, the cleared transactions are displayed.
Can I change which transactions are displayed on the Account Activity page?
Yes. Click Search Your Transaction History to specify a different date range or search for a specific transaction type, check number, amount, or description. To view transactions currently being processed, click Show Scheduled Transactions.
What is the difference between the current balance and the available balance?
Your current balance is the current balance in your account including today's online transactions. Your available balance is the amount of funds in the account which are available for withdrawal. It is the current balance minus any funds being held in reserve until transactions clear.
How do I view transaction history for an account?
To view transaction history, you can either click the Account Activity link or click the account description on the Accounts Overview page.
How do I change which accounts are listed on the Accounts Overview page?
From the Accounts Overview page, click Customize Your Accounts. The Customize Your Accounts page is displayed. From there, you can identify which accounts you want to view online.
What is a completed transaction?
A completed transaction is a transaction which has cleared or that we have finished processing.
Can I open a new business account online?
No. If you want to open a new business account, please contact us for assistance.